3jili Casino Privacy Policy

1 Introduction

This Privacy Policy describes how 3jili Casino ("3jili," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 3jili website located at https://3jili.app, including all associated mobile applications, games, features, and services (collectively, the "Platform").

3jili is committed to protecting your privacy and handling your personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable circulars, advisories, and orders issued by the National Privacy Commission of the Philippines.

If you do not agree with any part of this Privacy Policy, you must immediately cease using the 3jili Platform and contact us to request account closure and data deletion in accordance with your rights under Philippine law.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, 3jili Casino is the data controller responsible for the collection, processing, and protection of your personal information.

3jili has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data protection laws and handling data subject requests. You may contact our DPO at any time regarding privacy matters:

• Data Protection Officer Email: [email protected]
• General Privacy Inquiries: [email protected]
• Customer Support (24/7): [email protected]

3 Data We Collect

3jili collects several categories of personal information to provide, operate, and improve the Platform. The specific data we collect depends on how you interact with 3jili and which services you use.

4 How We Use Your Data

3jili processes your personal information for the following specific purposes, all of which are necessary to operate the Platform and comply with applicable legal obligations:

• Account Management: To create, maintain, and secure your 3jili account; to authenticate your identity when you log in; to process account updates and closure requests.
• Service Delivery: To provide access to games, process bets, calculate winnings, manage your account balance, and deliver the core 3jili gaming experience.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods; to verify payment method ownership; to prevent payment fraud.
• Identity Verification & KYC: To verify your age (21+ requirement), confirm your identity, and comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations under Philippine law and PAGCOR requirements.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, bonus abuse, multiple account creation, collusion, and other violations of our Terms & Conditions; to protect the integrity of the Platform.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate disputes, and provide assistance via live chat, email, and other support channels.
• Responsible Gaming: To enforce deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion requests; to identify and assist players who may be experiencing gambling-related harm.
• Marketing & Promotions: To send you promotional offers, bonus notifications, newsletters, and other marketing communications (only if you have opted in); to personalize promotional content based on your gameplay preferences.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities such as PAGCOR and the National Privacy Commission; to cooperate with law enforcement investigations.
• Platform Improvement: To analyze usage patterns, identify technical issues, improve game performance, develop new features, and enhance the overall 3jili user experience.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, 3jili must have a valid legal basis for processing your personal information. We rely on the following legal grounds:

• Consent: You have given explicit consent for 3jili to process your personal data for specific purposes, such as receiving marketing communications or participating in optional surveys.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the 3jili Terms & Conditions, including providing access to games, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including age verification requirements, anti-money laundering laws, tax reporting obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for 3jili's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.

6 Data Sharing & Disclosure

3jili does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients when necessary to operate the Platform and comply with legal obligations:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers to process deposits and withdrawals.
• Game Providers: Third-party game developers and software providers who supply games available on the 3jili Platform (data shared is limited to gameplay statistics and does not include financial information).
• Identity Verification Services: Third-party KYC and identity verification providers to confirm your age, identity, and address as required by Philippine law.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies when required by law or regulatory order.
• Law Enforcement: Philippine National Police, National Bureau of Investigation, and other law enforcement agencies in response to valid legal requests, court orders, or subpoenas.
• Service Providers: Cloud hosting providers, customer support platforms, email service providers, and other technical service providers who assist in operating the Platform (all service providers are contractually bound to protect your data).
• Legal Advisors: Lawyers, accountants, and other professional advisors when necessary to protect 3jili's legal rights or comply with legal obligations.

7 Data Retention

3jili retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.

Specific retention periods:

• Active Accounts: Personal data is retained for the duration of your active account plus any applicable legal retention period.
• Closed Accounts: After account closure, personal data is retained for a minimum of five (5) years to comply with Philippine anti-money laundering laws, tax regulations, and PAGCOR record-keeping requirements.
• Financial Records: Transaction history, deposit and withdrawal records, and payment method information are retained for seven (7) years in accordance with Philippine accounting and tax laws.
• Identity Verification Documents: Copies of government-issued IDs and verification documents are retained for five (5) years after account closure or the last verification event.
• Marketing Communications: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again.
• Legal Disputes: If your account is involved in a legal dispute, investigation, or regulatory inquiry, relevant data may be retained until the matter is fully resolved.

After the applicable retention period expires, 3jili will securely delete or anonymize your personal data in accordance with industry best practices and Philippine data protection standards.

8 Data Security

3jili implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and 3jili servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers located in certified data centers with 24/7 monitoring and physical security.
• Access Controls: Strict internal access policies ensure that only authorized 3jili personnel with a legitimate business need can access your personal information.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: 3jili conducts regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Employee Training: All 3jili employees with access to personal data receive mandatory training on data protection principles and security best practices.
• Incident Response Plan: 3jili maintains a documented data breach response plan to ensure rapid detection, containment, and notification in the event of a security incident.

9 Cookies & Tracking Technologies

3jili uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages you visit and how long you spend on each page, to help us improve performance.
• Functionality Cookies: Remember your preferences, such as language settings, game favorites, and display options, to provide a more personalized experience.
• Marketing Cookies: Track your activity across the Platform to deliver targeted promotional offers and measure the effectiveness of marketing campaigns (only used if you have opted in).

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the Platform. For more information on how to control cookies, visit your browser's help documentation.

10 Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal data 3jili collects, how it is used, and who it is shared with (this Privacy Policy).
• Right to Access: You have the right to request a copy of all personal data 3jili holds about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data in your 3jili account.
• Right to Erasure: You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Object: You have the right to object to certain types of data processing, including direct marketing and processing based on legitimate interests.
• Right to Restrict Processing: You have the right to request that 3jili limit how your data is processed in certain circumstances, such as during a dispute over data accuracy.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe 3jili has violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. 3jili will respond to all data subject requests within fifteen (15) business days, or within the timeframe required by Philippine law, whichever is shorter.

11 Children's Privacy

The 3jili Platform is intended exclusively for individuals aged 21 years and above, in compliance with Philippine gambling laws. 3jili does not knowingly collect personal information from individuals under the age of 21.

12 International Data Transfers

While 3jili primarily operates within the Philippines and stores data on servers located in the Philippines or in jurisdictions with adequate data protection standards, some of our service providers may be located in other countries.

When we transfer your personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by the National Privacy Commission
• Adequacy decisions recognizing that the destination country provides an adequate level of data protection
• Binding Corporate Rules for transfers within multinational service provider organizations
• Your explicit consent for specific transfers where required by law

For more information about our international data transfer practices, please contact our Data Protection Officer at [email protected].

13 Policy Updates

3jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

If we make material changes to this Privacy Policy that significantly affect how we process your personal information, we will notify you by email (to the address registered in your account) and/or by displaying a prominent notice on the Platform at least thirty (30) days before the changes take effect.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 3jili handles your personal information, please contact us using the following channels:

• Data Protection Officer: [email protected]
• Privacy Inquiries: [email protected]
• Customer Support (24/7): [email protected]
• Live Chat: Available directly on the 3jili Platform, 24 hours a day, 7 days a week

3jili is committed to resolving all privacy-related inquiries and complaints promptly and fairly. We will acknowledge receipt of your inquiry within three (3) business days and provide a substantive response within fifteen (15) business days.

If you are not satisfied with our response or believe that 3jili has violated your data protection rights, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph